Stay at home

Does the online store continue to function normally during quarantine?

Our business keeps working so you can do your shopping without leaving home. Your health and well-being is our priority. #FiqueEmCasa

Will my order be shipped within the estimated time frame?

Yes, but you may experience temporary delays in the ordering process as a result of the additional security measures we are employing to help protect our teams. Carriers follow normal operations for delivery, but there may be changes where there are government limitations and restrictions.

My request was sent to an area with government restriction, what to do? 

Don't worry, carriers have a placeholder so that your order is stored until delivery can be securely made. We emphasize that your health and safety are our highest priority.

Can I be contaminated upon receiving an order at my home?

No, the WHO (World Health Organization) has declared that it is safe to receive online purchases. In addition all orders are sanitized before they are shipped. Don't worry and keep buying from the comfort of your home.

How exchanges and returns will be made ?

With everything that's going on we understand that we need more flexibility, thinking about it we extend our exchange and return deadlines to 60 days

Is customer service and support still working? 

Yes, at this time more than ever our service and support team are available to answer your questions and assist you in any need.

What service channels are available?

Our online service channels are:

• Email: [email protected]

Important tips for you and your family

• Stay at home
• Keep your family safe, especially the elderly and people with chronic diseases
• Sanitize your hands well for at least 20 seconds
• Don't leave the house, buy online. In our store, for example, you can buy from your smartphone, tablet or notebook without leaving home.
• If you experience any symptoms, seek closer and faster medical attention.

We thank you for your understanding and trust. On the side here we are doing everything in the best possible way strictly following all the care reported by who (World Health Organization) to continue offering the best experience and quality products for you and your family.